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Frequently Asked Questions

PRODUCTS

We use a combination of high quality essential oils and fragrance oils formulated to obtain high performance in our candles. 

Coconut wax is derived from coconut oil and hydrogenated into a waxy solid. It’s creamy and has a lower melt point, unlike soy or beeswax, meaning it will last longer.  We use a blend of natural apricot and coconut wax mixed with a small amount of highly refined food-grade paraffin wax. Our wax is gluten free, toxin free, paraben free, phthalate free, and comes from renewable sources.

Yes, with each purchase you will receive scent samples of current scents as well as new and upcoming scents.

Yes! We encourage our customers to reuse each jar to maximise sustainability. Learn more about how to make the most out of your candle here.  Stay up to date with the latest trends with repurposing your candle on our blog. 

Trim wick after each use, it’s very important. For the first use, burn for at least two hours until the entire liquid surface has turned to liquid wax. Always keep the candle in sight when in use. Choose an area away from drafts, open air vents, and ceiling fans. This will help avoid rapid burning and prevent flare-ups. If flames become too high, the candle is not burning properly. Blow out the candle, let it cool completely, and trim the wax. Learn about how to make the most out of your candle vessel here.

ORDERS, SHIPPING, AND RETURNS

We currently just ship within the United States, but please check back with us to see if we are shipping internationally.

Yes. If you do not like the scent, we are able to send you a new candle. Please email us at hello@emberandbeam.com. 

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